Policies & House Rules
Please read these important policies before booking your stay at Sol Casa de Goa
Cancellation & Refund Policy
Full Refund Policy
Cancel at least 14 days before check-in to receive a full refund.
Peak Season (November, December, January & February)
Cancellations made 30+ days before check-in qualify for a full refund. Cancellations within 30 days are non-refundable.
Refund Timeline
30+ days before (Nov-Feb only)
100% Refund
Full refund for peak season bookings cancelled 30+ days in advance
14+ days before check-in
100% Refund
Standard cancellation policy — Full refund available
Less than 14 days
No Refund
Non-refundable if cancelled less than 14 days before check-in
Refundable Security Deposit: ₹5,000 (to be collected before check-in and returned at the time of check-out, subject to no damages).
Refund Processing: Refunds will be processed to your original payment method within 7-10 working days from the date of cancellation.
Check-In & Check-Out
Check-In Time
2:00 PM
Check-Out Time
10:00 AM
Early check-in or late check-out may be possible upon request, subject to availability and additional charges.
No-Show Policy
If a guest does not check in on the scheduled arrival date without prior notice, the booking will be treated as a no-show, and no refund will be issued.
Booking Modifications
- Guests may request changes to their booking (e.g., change of dates or property) by contacting us at least 7 days before check-in.
- Modifications are subject to availability and may incur additional charges.
Force Majeure
- In the event of unforeseen circumstances (e.g., natural disasters, political unrest, government travel restrictions), we may offer a refund or rescheduling options at our discretion.
- Please contact us immediately if such circumstances affect your travel plans.
House Rules
Please help us keep this home clean, safe & peaceful 🌿
- Return as Received: Keep the house clean & damage-free; charges apply for any damage/excess mess.
- Switch Off: Turn off AC, lights & fans when not in use/when going outside.
- Power Backup: Only Wi-Fi, TV, few charging points, lights & fans work on the inverter.
- Noise: Keep noise low, especially at night.
- Security: Lock doors/windows & don't share keys.
- Kitchen: Use freely, clean after use, and turn off gas/stove.
- Cleanliness: Use bins; don't throw garbage/food outside.
- Visitors: Only registered guests allowed; no outside or overnight visitors.
- Smoking/Alcohol: Only in designated areas; dispose of waste properly.
- No Drugs: Strictly prohibited.
- Local Wildlife: Goa is tropical—please be cautious of insects, snakes, and stray dogs.
- Towels: Don't use house towels at the beach.
- Children: Must be supervised; no drawing on walls.
- Pets: Not allowed.
- Check-in: 2:00 PM | Check-out: 10:00 AM (late check-outs chargeable).
- Liability: We're not responsible for personal loss, weather, or accidents.
Sustainable & Local Living
- Support eco-friendly & responsible tourism.
- Shop local & respect Goan culture.
- Walk or cycle when possible.
- Reduce waste & avoid plastic.
- Enjoy, but be responsible.
Treat the house like your own & have a wonderful stay! 💛